Shipping & Returns
SHIPPING:
Every Thomas Slim pen is crafted in our own workshops and carefully prepared before it leaves us.
- Orders are usually dispatched the same day.
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All shipments are tracked and require a signature on delivery.
- Please keep this in mind when choosing your delivery address.
SHIPPING OPTIONS:
- Standard: 4 - 5 days
- Priority: 2 - 3 (often arrives the next working day)
SHIPPING RATES:
Orders USD $60 or above:
- Standard Shipping: Free
- Priority Shipping: $20.00
Orders under USD $60:
- Standard Shipping: $10.00
- Priority Shipping: $20.00
Once your order has been dispatched, you’ll receive an email confirming that your pen is on its way.
RETURNS:
Every Thomas Slim product carries our Guarantee of Quality. If your purchase doesn’t meet your expectations, don’t give it a second thought, we’re happy to offer a full and immediate refund.
To arrange a return, simply contact us at ask@thomasslim.co.uk.
Returned items should be in their original condition and packaging.
Processing Your Refund
- Refunds are issued within five working days of receiving your returned item.
- The amount will be credited to your original payment method (excluding any delivery charges, where applicable).
- Your card provider may take an additional 4–7 working days to show the refund.
- For security reasons, refunds can only be made to the original purchaser’s card.
Every Thomas Slim order leaves our workshop with care — crafted, checked, and packed by hand. We want that moment you open the box to be special.